Microsoft Dynamics cuenta acerca de la investigación llevada a cabo por Forrester sobre el Impacto en la Economía al implementar Dynamics CRM Online.

“We are delighted to announce the availability of commissioned research from Forrester that investigates the Total Economic Impact (TEI) of implementing Dynamics CRM Online rather than an on-premises CRM solution. After having interviewed four organizations using Dynamics CRM Online and surveying 68 respondents across North America, the UK, and Australia, Forrester formed a composite organization for their calculations and concluded that the Dynamics CRM Online platform provides organizations with:


  • Business agility in reduced capital expenditures and human capital requirements;
  • A significantly improved time-to-value proposition;
  • Scalability across geographies and user growth/shrinkage situations;
  • A capable offline solution for remote workforce in areas of poor connection


The attached whitepaper summarizes the research and enumerates the benefits and costs taken into consideration – resulting in 75% ROI over 3-years, above and beyond the returns of on-premises CRMs. It should be used to support sales engagements and can be provided to customers.


To access Forrester Total Economic Impact site / Microsoft Business Value Portal: Forrester TEI